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Kodiac Agent

Don't let customer AI guess. Let it ask you.

Kodiac Agent gives your organisation its own Brand Agent. Customer AI assistants such as ChatGPT, Claude and Gemini can ask it directly. It answers from your approved, up-to-date information, and the assistant passes that on to your customer.

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Your customer's AI assistant

We're fitting out 40 commercial sites in Germany with solar. Who can supply 120 VDE-certified inverters, and how soon?

Behind the scenes

Customer's AIBrand AgentNorthwind Electrical

Asks → Commercial inverters · 120 units · VDE certified · delivery to Germany

← Answers NW-50 inverter · VDE certified · 120 available · 3-week lead time · source: product and stock systems

Northwind Electrical can supply 120 NW-50 commercial inverters, VDE certified for Germany, with a three-week lead time. I can request a quote for all 40 sites.

Confirmed by Northwind Electrical's Brand Agent

Request a quote
Your customer stays in their own AI; your Brand Agent supplies the facts.

01 Why it matters

Answers from the source, not from whatever AI can find.

AI assistants already answer customer questions about you, often from whatever they can find: old pages, reviews and third-party sites. Your Brand Agent gives those assistants a direct, trusted source, so the answers customers get come from you.

Accurate

Answers come from your approved information, with the source shown.

Current

When prices, stock or policies change, the answers change with them.

Ready to act

Answers can lead straight to the next step: an enquiry, a booking or an order.

02 How it connects

Customer AI asks. Your Brand Agent answers from your systems.

Your Brand Agent sits between customer AI and the systems you already run. It answers from approved information and works within the rules you set.

Where it works

Customer AI assistants

ChatGPT, Claude, Gemini, Copilot, Perplexity

AI agents acting for customers

Comparing, shortlisting and booking on a customer's behalf

Direct-to-customer chat website/app

The same Brand Agent, on your own channels

03 Answers and actions

Start with answers. Add actions when you're ready.

Every Brand Agent answers. Connect your booking, order or enquiry systems, and it can also help customers take the next step.

Agent · Answers

Trusted answers, wherever customers ask.

Customer AI asks your Brand Agent directly, then passes its answers, with source references, on to your customer. Customers complete the next step with you.

You get

A Brand Agent that answers questions from customer AI, with supporting source references.

Agent · Actions

The next step, inside the conversation.

Through your connected systems, your Brand Agent can submit an enquiry, prepare a booking or place an order, with customer approval and within your rules.

You get

Task execution within the customer conversation, limited to actions you've enabled.

Actions use the booking, commerce and enquiry systems you already run. Nothing to replace.

04 Enterprise control

Connect it. Control it. Review it.

Connect

  • MCP endpoint

    Make approved information available to AI assistants and agent frameworks through the Model Context Protocol.

  • Standard APIs

    Connect applications and systems directly.

  • Agent-to-agent answers

    Give customer AI a direct route to the product and service information you choose to share.

  • Connected information

    Use product, pricing and service information from your systems, as current as those sources.

Control

  • Purpose and tone

    Define what your Brand Agent is for, how it sounds and what information it can use.

  • Specialist agents

    Your Brand Agent can pass parts of an enquiry to other agents behind the scenes: one for availability, another for bookings, and so on.

  • Guardrails and policy

    Set boundaries for sensitive topics and the information your Brand Agent can use.

  • Test before launch

    Check typical enquiries, data access and hand-offs before you go live.

Review

  • Source references

    See where every answer came from, and investigate any discrepancies.

  • Interaction log and signals

    Review questions, answers and outcomes to understand customer needs and improve the experience.

05 Inside Kodiac Agent

See every question. Check every answer.

Kodiac Agent shows what customer AI is asking, how your Brand Agent answered, where the information came from and which rules applied.

Demonstration workspace.

Book a demo to see it with your scenarios →

06 Enterprise knowledge

Knowledge that builds, and stays with you.

Customer continuity

Your Brand Agent keeps track of open enquiries, so a customer's AI assistant can pick up where they left off. Context stays with your organisation, even if you change the AI model behind your agent.

Learning across sectors

Kodiac learns what customer AI asks most in your sector, without sharing private customer records. If guests' AI assistants check parking and cancellation terms before booking a hotel, every hotel Brand Agent can have clear answers ready.

07 Flexible setup

With or without Content.

Use your Brand Agent on its own, connected directly to systems that already hold reliable information. Or combine it with Content to fill the gaps, and with Audit to find where to start.

Kodiac Audit · Understand

Discover what AI assistants say about you.

Find the questions customer AI can't answer well today, and where a Brand Agent would make the biggest difference.

Explore Audit →

Kodiac Content · Supply

Give customer AI trusted information.

Connect your systems through one governed layer, approved by your teams, when they need support.

Explore Content →

Let customer AI ask you directly.

See how a Brand Agent answers customer AI in a demo, then find the plan that fits your organisation.

Book a demo See pricing