For customer experience teams
AI sits between you and the customer, compressing customer journeys with delegated browsing and confident recommendations. Kodiac gives CX teams a way to shape how these recommendations are formed, and influence the next steps customers can take.
The decision journey
What your Brand Agent sees · last 30 days
Delivery to Germany.
Most conversations that stop do so after this question. Next fix: add regional delivery terms to your Brand Agent.
01 What's changing
See what AI recommends, what customers ask, and what they do next. Design it, measure it and improve it like any other part of the journey.
Visibility
What AI recommends, and what customer AI asks your Brand Agent.
Influence
The next steps your Brand Agent offers, and the actions customers take.
02 What Kodiac gives customer experience
Use one module or all three, in whatever order suits you.
KODIAC AUDIT
Test the questions customers ask AI at every stage of the buying journey, and see how assistants represent you against your competitors.
Explore Audit →KODIAC CONTENT
Keep the details customers decide on, such as prices, availability, delivery and terms, accurate at every stage of the journey, drawn from the systems you already use.
Explore Content →KODIAC AGENT
Decide what your Brand Agent answers, which next steps it offers, and which actions customers can complete in their AI.
Explore Agent →03 Questions you can answer
“Where does AI recommend a competitor instead of us?”
“What do customers ask just before they decide?”
“Which questions lead to an enquiry or booking, and which lead nowhere?”
“Where do conversations with our Brand Agent stall?”
“Which next steps should customer AI be able to complete?”
“Which enquiries need a person, and which can AI complete?”
04 Customer experience's role
CX teams already map journeys, remove friction and improve conversion. Kodiac brings that discipline to the AI stage, working with marketing, digital and IT.
Visibility
See the questions customer AI asks, the answers it gets, and what customers do next.
Designed next steps
Choose the actions your Brand Agent offers, from enquiries to bookings and orders, limited to what you enable.
Continuous optimisation
Find where conversations stall, improve the answer or the step, and measure the difference.
05 Enterprise knowledge
The more you use Kodiac, the more it knows, so the value keeps growing. That knowledge stays with your organisation.
Learn where decisions stall
Questions customers ask before they drop off show what to answer earlier, or which step to make simpler.
Journeys continue, not restart
Your Brand Agent keeps track of open enquiries, so a customer can come back days later and their AI picks up where it left off.
What works, shared
Improvements that work in one journey, brand or market become shared knowledge once your team approves them.
A co-pilot that knows your journeys
Ask Kodiac learns your journeys and priorities, so it can point your team to what to improve next.
Kodiac also learns which questions matter most at each stage of the decision in your sector, without sharing private customer records. See how Workspace and Ask Kodiac work →
See where AI sits in your customer journey today, and how Kodiac gives your team the visibility and control to improve it.